The role of public administrations in developing skills is particularly important in situations where legislation, services and tools are changing rapidly. In a changing environment, keeping staff skills up to date is critical to the quality of services, smooth working and the credibility of public authorities.
Digital learning environments like Priima provide the structure and tools to train staff in an efficient, equitable and secure way.
Skills are also at the heart of public administration strategy
As in other sectors, public administration reform requires the ability to learn continuously and to use knowledge wisely. This implies the need to develop not only individual areas of expertise, but also the capacity of organisations to manage learning in a holistic way. Digital learning environments support this development by providing a platform for the design, delivery and monitoring of training in a controlled and documented way.
Digital support for continuous learning
The Ministry of Education and Culture’s Digitalisation of Continuing Learning Programme (2021-2025) emphasises the need to develop smart digital services that support lifelong learning. Digital learning platforms are not just content delivery channels, but holistic solutions that combine training delivery, learning monitoring and skills identification. In public administrations, this can be seen, for example, in supporting induction, statutory training and professional development.
Accessibility and equality
One of the key objectives of digitalisation is equality in education. An online learning environment enables people to participate in training regardless of time and place. This supports regional equality, reduces travel costs for training and enables staff to participate in training in roles where participation has traditionally been more difficult. In public organisations, this is particularly important for the training of employees in sectors such as social services, early childhood education and technical services.
This was also the most important criterion for the City of Kuopio, whose human resources services must ensure that its large number of employees have access to induction and training regardless of time and place.
The City of Kuopio develops the skills of its staff with Priima, regardless of time and place
Security, interoperability and domesticity
The public sector is characterised by high security and interoperability requirements. For example, learning environments must support strong authentication, enable integration with HR systems and comply with national data protection policies. Domestic systems also have the advantage of transparent development and customer support that understands the needs of the Finnish public administration environment.
Training management, monitoring and effectiveness
Learning environments allow training to be targeted, scheduled and evaluated in an organised way. Tracking allows frontline staff to easily check who has completed mandatory induction or refresher courses, for example. This supports knowledge management and strengthens the visibility of skills as part of human resources management.
The learning platform is not just a technical solution for delivering training. It should be seen as a strategic tool for public administrations to build skills in a sustainable, accessible and cost-effective way.
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